I purchased a new computer and it has Windows Vista. What do I need to do to allow MemSoft to run with Vista?
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MemSoft will run on Windows Vista with a few changes.
For new users, Download MemSoft and follow the instructions.
For current MemSoft users, download and follow these short instructions.
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What is the difference between ScrapSoft and MemSoft - where did the ScrapSoft site go?
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Most people know the software and company as the same thing. We will keep the ScrapSoft domain name,
but will be phasing it out over time. Also we now support more than just scrapbook companies and found the
ScrapSoft identity constraining.
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What direct sales companies do you support?
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We support quite a few, some with direct support from corporate; others with support from consultants. If
you would like your company supported please contact us at memsoft@memsoft.com.
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What are the minimum system requirements for the software?
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The software has been designed for the Windows 32 bit environment. If your
computer is running Windows 95, 98, ME, NT, 2000, or XP this software should work
on your system. Your screen resolution must be 800x600 or higher (to find your resolution,
right click on your desktop and click the Settings tab ... there you can see
the Screen Size setting).
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How do you handle the monthly product changes?
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With the click of a button inside the software, it will check the website for a new version
of the software and/or product table update. If there is one present it will download the update and install
it on your system.
If you (or your ISP) have certain types of firewall software running, it may block MemSoft from being able to
get to the website ... however, we have provided a download that does the same thing: Download Update
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Do you plan on updating the software?
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Yes! We have many great suggestions from consultants all over the country. We want this
software to be a complete business solution, so there will be enhancements.
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How much will upgrades to the software cost?
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When upgrades become available we will do emailings to notify all of the
registered users that there is a new and improved version of the software. The mailing
will include the list of enhancements and the cost to upgrade.
However, since 1996
we have only charged for two upgrades (one was $15 and the other was $39) ... and both of
those were MAJOR enhancments; all other upgrades have been FREE!
So if you were
one of the first customers back in 1996 - you would have paid $79 (it was less expensive
back then) + $15 + $39 = $133.
Not bad for 12 years of ownership!!
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Don't you charge a maintenance fee for all the product table updates?
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Nope - never have.
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Do you have a Mac version of the INSTRUCTOR software?
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No. Currently the software is only for PC's. There are a couple consultants running the
software under Virtual PC or Soft Windows? We don't know anything about these
software packages, but they could be a solution for some consultants.
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I have my data in another program, can I import it into this software?
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There is not an import feature, however, as long as you can give us your data in a common
database format (Access, Excel, Comma Separated Text file, etc.) we can do the import for you. This
only applies to your Customer information (Names, Address, etc.). This is a free service!
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Do you have any software for my hand-held device?
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We have software for older Palm Powered™ devices. For more information, visit this page.
The Palm software is free, but we currently have no technical support for it.
We are evaluating opportunities for Pocket PC, Blackberry, and iPhone devices.
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My questions are of a more technical nature about the software ...
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Please visit the Support section of our
website where we have an Online-manual and Video Tutorials.
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